In NRS case... Trust is lost in drops as in there is barely anything left and gained in nothing. I went through MK9 charade, had to endure MKX PC bullshit for months and after this KP2... f$%k these guys. Any trust or hope I had in them is gone.
This tweet pretty much shows how NRS read community requests.
For months (hell for whole year) massive amounts of tweets and youtube videos asked for MK9. NRS (Ed Boon) answer to that a year later. "No one was asking for it, this is why we took so long"
Now KP2. For months since MKX release. Most requested characters. Fujin, Sareena, Sindel, Baraka, Noob, Smoke, hell even Frost had quite a lot of people asking for her.
NRS: Here are the characters you asked for so much. Bo Rai Cho (yes I said I was waiting for the guy, but he wasn't even close to being requested as much as Fujin or Sareena were). Tri Borg (still gotta get used to that idea) Alien (yeah he was requested a lot of times, but we already have 2 guest characters) and Leatherface... WHO THE F$%K ASKED FOR THIS GUY? F%^king Frost had more requests, than this guy.