Midway Tech Support
just sent out the following e-mail for information on the Dreamcast game replacement system
to all customers who filled out a complaint form on the Midway Website
. The replacement plan is for Mortal Kombat Gold
, Ready 2 Rumble
, NFL Blitz 2000
, and Hydro Thunder
. The details on how to return your Midway Dreamcast Game
either at the retailer
or from Midway directly
are as follows:
Midway is pleased to inform you that the sound skipping, sound drop out, no loading and lock-up problems with your Ready 2 Rumble, NFL Blitz 2000, Mortal Kombat Gold, and/or Hydro Thunder for Sega Dreamcast have been resolved. To exchange your current copy of the game for a an updated version, please follow the instructions below:
Return the game to the retailer where it was originally purchased. The new version has been shipped to the retailers and it should be on the shelves. When exchanging the game at the retailer, look for a Day-Glo Green Starburst sticker in the upper left hand corner of the jewel case or on the front of the manual that says "Hot!" "New!" This sticker is a visual notification that you are receiving the revised version of the game. In addition, when you open the case, the Dreamcast CD-ROM's label will be a shade of red in color instead of the original yellow, blue or purple color.
For returns directly to Midway Home Entertainment:
1. Take the CD out of the jewel case and return the CD only without the instruction manual to: Midway Dreamcast Customer Service, P.O Box 2097, Corsicana, TX 75151 or 800 N. Main Street, Corsicana, TX 75110.
2. Enclose complete name, shipping address (must be a street address), telephone number (office and home) and email address along with the CD.
The CD should be returned first class mail, with no packing material (just the disk).
Replacement disk(s) will be shipped out UPS and should be received within approximately 5 working days from the time we receive the defective disk(s). Delivery time to Canada takes a bit longer. There will be no signature required for delivery.