Evil D Pad Facelift Kit review - I ordered 2 kits on Saturday and received my package on the following Friday. I was very excited to get this because as we all know the D pad on the xbox controller is horrible. I opened my package to find 2 green boxes and a neon green receipt. I took out one box and checked out the contents which was the front half of the controller and a zip lock with four buttons for the D pad. There were no instructions included even though the website states that there are. I used my brand new torx security screw driver to take everything off only to find out the bottom screws can't be reached by it since the adapter is to wide. Went out and bought a tiny flat head screw driver that easily removed them.
Took me a little longer then expected to put it together since I didn't have instructions and didn't know exactly how the rubber pieces went back in place, but it's very basic, closing it can be a ***** and knowing how to put the bottom piece on is too.
I tested it out and the D Pad worked perfectly as you should expect a individual button D Pad to work.
I grabbed the second green box to install on my second controller, it felt light and well what do you know it's EMPTY!!! I did several checks to make sure the part from this unopened box wasn't lay in the bag or on my floor, I was just in shock how a company could send an EMPTY BOX!!!
I immediately called only to get a machine, so I called back a little later and a woman picked up. She said she would call me back in 10 minutes when she works everything out. SEVERAL HOURS later after calling multiple times and leaving one message, my call was returned. She said I would receive it on Monday. Monday comes around and no package, I call and get a machine...why even bother. Tuesday comes and there is no package, I call, I e-mail, I even freakin send a fb message to one of the workers who says they are online ALL THE TIME, NO RESPONSE FROM ANY OF THIS!!! I get on their online chat and they give me a tracking number for this order and I thank them and close it, go to usps to track it and it's not even in the system. I go back on the site to do the chat which is now OFFLINE??? WTF! Now it's Wednesday, **** calling, better off sending them a telegram. No package comes on Wednesday and I get back on the online chat since that seems to be the only thing I can get a response from. I ask them if this is the correct tracking number and they say it is and the person tells me if the tracking info isn't on the site by the end of the day they would over night ship me one and this person apologized, out of this whole ordeal this was the only time I had someone say "I apologize." I asked when the package was shipped and they told me the latest Monday, thinking to myself how do they not know the date??? Now it's Thursday, almost a week later from original arrival and I now have my second D Pad. If this was shipped out Monday at the latest and they have a 2 day delivery guarantee.....yeaaaaaaa. There was no green box this time and of course no instructions.
Product: 8.5 out of 10 because it works like it should, but it has squiggly arrows that has every person asking why and on the silver xbox controller I couldn't get the sides to seal properly which IDK if due to the controller or me, but hey I didn't have instructions on closing the controller and as I said before getting the bottom piece in and closing it can be tricky.
Customer Service: 0 out of 10 Absolute crap and receiving a empty box is unacceptable.
). I'm not sure if this is common with these controllers, but i think playing a fighting game with it might be too much for it after a while.
